Privacy policy

Summary

We need to collect a small amount of data about you, such as your name, address, email address, contact telephone numbers, driving licence and payment details. We promise to collect, process, and store your data safely and securely and will ensure that any other business we work with are just as careful with your data.

We use your data to make your experience better and easier

As well as using your personal data to provide the service you have booked, we may use the contact details you share with us to let you know about any changes which may affect your booking.

We use your data for marketing purposes and to give you occasional news updates

If you opt to receive email marketing from us, we will let you know about any special offers and keep you up to date with what’s new.

You have control over your data and you can update your preferences at any time.

If you would like to stop receiving marketing from us, you can amend your preferences at any time using the "unsubscribe" link at the bottom of our emails. You can also email us at [email protected] with the header "COPTHORNE STORAGE Unsubscribe".

If the data we hold about you is wrong please email us at [email protected] with the header "Customer Data" and we’ll put it right.

Our Privacy Policy in full

We take our responsibility for the security of your data seriously and our Privacy Policy explains what data we collect about you, why and how we use it, and who we disclose it to.

1. Who is responsible for your data?

Our site is owned and operated by APH (Airport Parking & Hotels Ltd). Our Privacy Policy applies to the personal data that APH (Airport Parking & Hotels Ltd) collects and uses. APH is registered in England with company registration number 1539777 and registered office of Brockbourne House, 77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS. We control the way in which your personal data is collected and determine the purposes for which it’s used. APH is the "data controller" for the purposes of the UK Data Protection Act 1998 and the General Data Protection Regulations 2018 (GDPR) when you make a booking on an APH website or via our call centre.

2. Personal data we collect about you

When we refer to "personal data" we mean the information about you that allows us to identify you, this may be directly or in combination with other information we may have.

Your personal data includes for example your name, contact details, and information about how you use our website.

We collect personal data from you when you make a booking with us, use our website, use our services or contact us.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

Categories of data we collect

We may collect the following categories of information about you when you make an enquiry or make a booking:

  • Your name and contact details (email address, telephone number and postal address)
  • Your driving licence details
  • Information about your caravan/motorhome/vehicle
  • Information about your transaction, including your payment details
  • Communications you have with us in the form of emails, letters, calls (which may be recorded), and the submission of contact forms on our website
  • Your posts and messages to APH/Copthorne Storage on social media
  • Your feedback
  • Information about how you use our website
  • CCTV images when you visit an APH owned storage facility

3. How and why we use your data

We use your personal data in the following instances

To manage your booking and to provide our service to you

  • When storing your vehicle at an APH owned and operated site we use your information in the process of providing the service you have booked. We will also use it to change your booking should you request it.

To communicate with you

  • We will use your data to contact you by email (or by post if requested) to send you confirmation of your booking and payment. Occasionally we may need to contact you by email, telephone and/or SMS for service-related reasons. These communications are not made for marketing purposes, and even if you opt-out from receiving marketing communications from us, you may continue to receive them.
  • We may also use your data to contact you after you have sent us a request, submitted a contact form on our website, or contacted us on social media.
  • We may also use your data to send you an email requesting feedback on the service you have received.

To inform you about news and offers you may like

  • We may send you marketing communications if you have given your consent to receive them.
  • We will not share your personal data with other companies for marketing purposes, unless we have your consent to do so.
  • You can opt out from receiving marketing communications from us from at any time by clicking on the "unsubscribe" link at the bottom of our marketing emails. Alternatively you can email us at [email protected] with the header "COPTHORNE STORAGE Unsubscribe", or call our Customer Services team on 01342 710032.

4. Your rights and access to your personal data

  • You have a right to request access to the personal data that we hold about you. If you would like to request a copy of your personal data, please email us at [email protected] with the header "My data access request".
  • You also have a right to have the personal data we hold about you erased (the "right to be forgotten"). If you would like us to act on this for you, please email us at [email protected] with the header "My right to be forgotten".

5. Security of your personal data

We are committed to taking appropriate organisational and technical measures to protect your personal data against unauthorised or unlawful processing and accidental loss, destruction or damage.

As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. When we do this, we will require that this third party also has the appropriate technical and organisational measures in place to protect your data too.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you.

We will keep your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law.

6. Where we store your personal data

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by suppliers operating outside the EEA who provide services for us. Such suppliers may be engaged in, among other things the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

7. Cookies

We use cookies or tracking software to analyse how visitors use our website in order to improve your experience and to provide you with more relevant content. In order to understand how our customers interact with the emails and content we send, we also use pixels which gives us information on the emails that are opened and the content displayed.

Cookies are small pieces of information stored by your web browser on your computer or device, they are an industry standard and most major websites use them. You can delete cookies if you’d like to by selecting the appropriate settings on your browser, but in doing so you may not be able to use the full functionality of our website.

Our website uses Google Analytics, a service which sends website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use the reports provided by Google Analytics to help us understand website traffic and usage.

For more information on how we use cookies, please read our Cookie Policy.

8. Sharing your personal data

We may share your information with trusted third parties for the purposes outlined in this Privacy Policy, including: business partners, suppliers and sub-contractors for the delivery of the services you have booked.

  • We may also use third party service providers to provide services such as data processing, and the sending of emails on our behalf.
  • Search engine providers (including Google) provide website analytics to help us improve our website and provide a better experience for our customers.

All of our suppliers are also required to comply with the legislation concerning the security and protection of your data, and we ensure that they can provide the relevant assurances.

Please note that our site may contain links to and from the websites of selected partners and affiliates. If you follow a link to any of these websites, please be aware that these websites will have their own privacy policies which you should check before providing or submitting any personal data.

9. Contact

If you have any questions regarding this Privacy policy please contact our Data Protection Officer by email at [email protected] or write to us at Airport Parking & Hotels Ltd, Snowhill, Copthorne, Crawley, West Sussex RH10 3EQ.

Updated: 01.09.2020